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Customer Service Speaker

I thought this group might have some good suggestions on an interesting speaker on customer service. The group wants someone who can talk about working with all kinds of customers, but particularly millennials. It would be great if they could be entertaining as well. I know hospitality professionals are well versed in the subject so I thought of ASAE as a good resource to start with.

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Onsite Registration Process

I am looking at incorporating a new/improved registration process for a meeting (225 people) and/or large event (3000+) and would love to know what others use! Specifically, I want something that will let me easily create and print out name tags onsite. I would also like some type of online pre-registration that can differentiate between types of registrants - attendees, exhibit hall visitors, presenters/exhibitors, etc. I am open to any and all ideas!

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XML Programming

Does anyone have an XML programmer they have used? We are interested in creating a custom XML program for our members.

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Desktop Publishing Software

Does anyone use InDesign to publish their association magazine? If so do you have a contact who helps trains staff in this software?

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Mobile Apps

Does anyone have a great mobile app that they use for their meetings/conventions or just association stuff overall?

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Voice Over IP Phone Systems

Our agreement with our phone provider is ending soon and was wondering if anyone is using VOIP for their phones and if so what do you love and hate about it?

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FLSA Overtime Rules

As a small-staffed association, the upcoming changes in the FLSA overtime rules have us reviewing our office policies so that we will comply with the new guidelines. Are other Associations looking at theirs? Will they be reclassifying employees? Does anyone have personnel policies related to overtime, after-hour time, etc. that they would be willing to share? Thoughts on this topic are appreciated.

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