May 7, 2019
4 PM to 6 PM
Hilton Garden Inn Downtown/Agasi 7 Rooftop Bar
322 Rock St.
Little Rock, AR 72202
Join us for a Cinco de Mayo happy hour at Agasi 7 Rooftop Bar and Kitchen on the 7th floor of the Hilton Garden Inn Downtown.
The $20 registration includes two drink tickets and hors d'oeuvres. After May 3, registration is $30.
ASAE's policy is that anyone that RSVPs and does not attend the meeting will be billed.
Please note that this event is not included with annual prepaid lunches.
ASAE is pleased to welcome the following new members:
- Keith Little, Mortgage Bankers Association of Arkansas
- Spencer Christian, Courtyard by Marriott Fort Smith
- Vicki Vowell, AY Magazine
ASAE Trade Show
Tuesday, July 16, 2019
11:30 a.m. - 1:30 p.m.
Statehouse Convention Center
Wally Allen Ballroom
- Exhibitor Registration Form
- Exhibitor Floor Plan
- Exhibitor Infomation Brochure
- Sunbelt Convention Services Forms
Lights, Camera Action:
Playing a Starring Role in Your Organization’s Success
July 14-16, 2019
Agenda/registration coming soon!
COMPLIMENTARY ROOMS FOR EXECS
The Little Rock Marriott and DoubleTree by Hilton Hotel Little Rock are providing complimentary rooms for executives for the 2019 summer convention on a first-come, first-served basis. The rooms are filling up quickly, so reserve yours today.
Little Rock Marriott
DoubleTree by Hilton Hotel Little Rock
To our associate members, there are sponsorship spots available at the Convention for meals, receptions and break times. Please contact Stephanie for more information at [email protected] or (501) 223-9188.
The nominating committee proposes the following slate of officers and board members for a vote at the June meeting:
ASAE 2019-2020 Board of Directors
President - Jodiane Tritt, AHA
Vice President - Lorrie Trogden, ABA
Secretary/Treasurer - Kevin Steele, AHFA
Ex Officio - Leigh Anderson, The Capital Hotel
Past President - Derek Rudkin, PCMS
Board of Directors
Susan Gele, BOMA
Laura Hawkins, ASCPA
Susannah Fuquay, APA
Marsha Moffitt, ASCPA
Jessica Dunham, EAST Initiative
Angie Cooper, ASPE
CALL FOR NOMINATIONS - KEN GRAVES AWARD AND EXCELLENCE IN COMMUNICATIONS AWARDS
DEADLINE - MAY 15
Download the Excellence in Communications Awards packet HERE.
Reminder: If you have news, events, position openings, etc., please send the information to Stephanie at [email protected]
- Facebook - www.facebook.com/arksae/
- Facebook events - all ASAE meetings are also set up as Facebook events. Please like and share these events, check in on the day of and post pictures on the event page.
- Instagram - @arksae
- If you take pictures at meetings/events, please post them with the hashtag #arksae and tag ASAE with @arksae
- Twitter - @arksae1
- If you take pictures at meetings/events, please post them with the hashtag #arksae tag ASAE with @arksae1
ASAE Annual Meeting and Exposition Registration is open. Early bird registration ends May 10.
Learn more here.
WHAT IS THE CUSTOMER EXPERIENCE?
By Rodney Shepherd
The term “experience” is a word you hear more and more these days in the business world. Trying to define what it means and understanding it from a customer’s point of view is not only complicated, it’s my job.
So, what is the customer experience? What do you need to be doing to improve it? And why?
Simply put, this experience is what your customer goes through with you from start to finish and — most importantly — the way the whole process makes them feel. It will be either positive or negative, and it will likely determine whether they will do business with you again.
If you’re not already considering the experience of your customers or potential customers, chances are someone else is. And in today’s rapidly changing, customizable world, you could be left in the dust before you even realize it.
DAILY BUZZ: THE PERILS OF BREAKING OUT OF YOUR COMFORT ZONE
Working outside your comfort zone is said to breed success, but be careful not to push yourself too far. Also: a lesson from Microsoft on reshaping legacy organizations.
You’ve heard it before: The first step in achieving growth, be it professional or otherwise, is to step outside your comfort zone. But stretching yourself too far can have consequences.
Andy Molinsky, a professor of organizational behavior at Brandeis University and the author of Reach, said in an interview with Fast Company that there are three zones of comfort. The first is aptly titled your comfort zone, where the situation is familiar and you’re experiencing little to no anxiety. The next is your “stretch” zone, where you’re experiencing anxiety but at a level where you can turn it into motivation. “When the threshold overtakes your capacity to handle it,” Molinsky says, “that would be your panic zone.”